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  Forum: Technical problems - we are still having access issues
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  we are still having access issues     Mon 3rd Sep 2007 14:55:47

Postcardpiggy

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I found access off and on so far today when can we expect a flawless site my buyers are not returning due to this
randy
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  we are still having access issues     Wed 5th Sep 2007 04:50:12

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In response to Postcardpiggy [100% (193x)] Club+ member: Gold :
I found access off and on so far today when can we expect a flawless site my buyers are not returning due to this
randy

Hi Randy,

I believe that we will have to bear with the situation in hand for the moment.

Peak hours are still a nightmare, but the site is responding better to "ping" commands testing its response time.

I read in other threads that Delcampe is aware of the problem and that they are trying to resolve it.

Since the last slow..sloooow day last week, which was due to a database overflow problem, the site has improved, slightly.

I asked a contact at Google what database overflow meant and got a nice laugh. He stated that the cure to that would not be easy...or fast.

I am hanging on to the use of Delcampe and have started telling people that the site is so popular that it gets too many users (Which is true).

So far that simple explanation has helped retain interest in the website.

Stefano




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  we are still having access issues     Wed 5th Sep 2007 05:07:23

Coinandstampman

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In response to Postcardpiggy [100% (193x)] Club+ member: Gold :
I found access off and on so far today when can we expect a flawless site my buyers are not returning due to this
randy

Hello
I could not access the site at all this morning between 8.15 and 8.45am (British Summer time)
Surely this is not a peak time?
Best wishes
James
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  we are still having access issues     Wed 5th Sep 2007 10:53:21

Cajunsr1

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In response to Coinandstampman [100% (233x)] :
Hello
I could not access the site at all this morning between 8.15 and 8.45am (British Summer time)
Surely this is not a peak time?
Best wishes
James

hi james,
i just logged on here in the states, and on this forum. and it took almost 2 minutes to get from a blank screen to the reply screen. the system is still very slow on cable too. of course it could be the forum responses are on a different server too. i'm sure seb and the crew will look into this problem. we have to remember that many of the delcampers are back from vacation too. and probably very active now on the site earlier than usual, so the peak hours might change. it is like the weather my friend. it is hurricane season for us in florida, and you know we are certainly keeping a vigil. take care ol' man. don't worry so much. you will get gray hairs like me. :D

amities et a bientot,
cajunsr.

:peace:
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  we are still having access issues     Wed 5th Sep 2007 12:40:46

Coinandstampman

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In response to Cajunsr1 [99% (505x)] :
hi james,
i just logged on here in the states, and on this forum. and it took almost 2 minutes to get from a blank screen to the reply screen. the system is still very slow on cable too. of course it could be the forum responses are on a different server too. i'm sure seb and the crew will look into this problem. we have to remember that many of the delcampers are back from vacation too. and probably very active now on the site earlier than usual, so the peak hours might change. it is like the weather my friend. it is hurricane season for us in florida, and you know we are certainly keeping a vigil. take care ol' man. don't worry so much. you will get gray hairs like me. :D

amities et a bientot,
cajunsr.

:peace:

Hello Bill.

Thanks for your reply.

The main point I think is that several other Auction Sites have quick "No Problem" access at all times of the day. Or so I find.

As sellers we want buyers to be able to find our items at all times, once they experience long waits, such as - "almost 2 minutes" they just will no be bothered to try Delcampe again

You say that Seb and the crew will look into the problem - We have been told this since June, but the problem still persists

Sincerely .... james
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  we are still having access issues     Wed 5th Sep 2007 12:59:53

Postcardpiggy

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In response to Coinandstampman [100% (233x)] :
Hello Bill.

Thanks for your reply.

The main point I think is that several other Auction Sites have quick "No Problem"